Support Center Tip: Troubleshoot Login Issues Due to Cached Data

Contributed by Jenni Willis-Opalenik, Ph.D., Director - OIT Technology Learning Services

As previously announced, the QuickLaunch portal go.uhcl.edu is now deployed for all UHCL students, faculty, and staff. The Blackboard link on UHCL's web pages has been updated to go.uhcl.edu since Blackboard is now accessed via the portal. As a reminder, instructions on accessing, getting started, and using GoUHCL are posted online in the document, Accessing and Using GoUHCL (QuickLaunch).

The deployment of GoUHCL has been an overwhelming success. However, some users may receive error messages (usually about invalid accounts) when accessing GoUHCL or the applications within the portal. Most of these problems are related to the user's browser activating old, cached information pertaining to the application logins before GoUHCL was activated. There are two ways to resolve cache-based issues:
Clear your browser cache to remove old information. The procedure for clearing your cache will vary depending on which browser (e.g., Chrome, Firefox, Safari) and which versions of the browser you are using. A Google search should produce several resources that explain how to clear your cache. One such resource is PCMag's online article How to Clear Your Cache on Any Browser.
An option for users who prefer NOT to clear their cache is to use private or incognito mode in your browser. Again, a Google search should yield many resources about private/incognito browsing. For an example, please consult Lifewire's online article How to Turn on Incognito Mode in Your Browser.

If you have any questions about the above information, please contact the Support Center at either 281-283-2828 or supportcenter@uhcl.edu.