Post-Blackboard Outage Reminder: Manually Added Users (March 2022)

Contributed by Jenn Ray - Learning Technology Administrator I

As most of you are probably already aware of, we had a brief Blackboard outage on the afternoon of Monday, March 7. While most users’ access was restored by 6:00pm that same day, some users may remain affected.

Any user that was manually added to a course may still be unable to view that course. These users include:

• Teaching Assistants
• Embedded Tutors/Librarians
• Audit Students
• Students Resolving Incompletes
• Additional Instructors who are not Instructor of Record

If you have any users in these categories in your SP22 courses and haven’t already reached out to us about restoring their access, please send the Support Center the following information:
Course Rubric (Ex. MATH1234.01)

• The affected user’s name
• The affected user’s username
• The role that user held within the course (Student, TA, UHCL_ACCESS – which is a copy of the Instructor role for additional, non-instructor-of-record Instructors)

Upon receiving your email, the Support Center will create a ticket for us, and a member of the IDT team will get the affected user’s access restored.

NOTE: We have had a large number of requests already from some Instructors and from TAs reaching out about lost access. We can only assist TAs if the request to have them reactivated comes from the instructor of record for the course. Check your user list in your course to see if the user in question is available by going to Control Panel > Users and Groups > Users. Then, on the list look for the row for the user in question and check that they have the correct role in the course and that their Availability is set to “Yes”. If there are any changes that need to be made to availability and/or role, the information above can then be sent to SupportCenter@uhcl.edu.