Over the last week we’ve heard from several faculty members that their recordings aren’t being transferred from Zoom to Echo360. Rest assured that this integration is still intact and working as intended. The reason you are not receiving the typical email from Echo360 letting you know when your recording is available is that we currently have those emails turned off in our Echo360 system. This is a necessary step for a migration project we are working on with Echo. If we left them on, certain users would be inundated with emails as the migration project progresses. The only way to avoid this is to have notifications turned off for everyone while this project is still active. Once we have completed this migration, we should be able to turn these notifications back on. In the meantime, for recordings that are being added to Echo360 as a result of the Zoom integration, you will simply need to check your Echo360 library at minimum one (1) hour after you receive your email from Zoom about your recording. Keep in mind that the longer/larger a recording is, the longer it will take to upload from Zoom over to Echo360 so do not worry if your recording isn’t available after an hour.
If you find that you’ve waited a substantial amount of time (say, overnight) and your recording is still not appearing in your Echo360 library, please let us know and we’ll investigate.
To check your Echo360 Library, simply log in to Echo360 via the link below (using your UHCL email address/log in credentials) and then click “Library” in the top left corner of the screen.
https://login.echo360.org/login
As always, if you have any questions about this or any other Zoom/Echo360 related issues, please contact the Support Center (281.283.2828,
SupportCenter@uhcl.edu) and a member of our team will be in touch to assist.
