Our team has recently become aware of an issue that can occur when users are using the Google Chrome browser and attempt to access videos in a Blackboard course. After some investigation, one of our instructional designers identified the setting in Chrome that was causing the problem and he documented how to adjust that setting to enable videos. We have created a short demonstration video, Resolving Video Playback Issue in Chrome, that demonstrates how to correct this issue on your computer. If this procedure doesn't resolve your problem, please contact the Support Center so that a member of our team can explore other possible issues and solutions.
You can contact the Support Center either by email at supportcenter@uhcl.edu or by telephone at 281.283.2828. In either case, please provide the following information in order to expedite your request:
- Your contact information
- The Blackboard course and the location within that course at which you experienced the issue
- The type of device you were using (e.g., desktop computer, laptop, tablet, etc.)
- Your operating system (e.g., MacOS 10.10, Windows 10, Windows 8, etc.)
- The web browser that you were using to access Blackboard (e.g., Firefox, Safari, Chrome, Edge, etc.)
