Video Playback Issue in Chrome

Our team has recently become aware of an issue that can occur when users are using the Google Chrome browser and attempt to access videos in a Blackboard course. After some investigation, one of our instructional designers identified the setting in Chrome that was causing the problem and he documented how to adjust that setting to enable videos. We have created a short demonstration video, Resolving Video Playback Issue in Chrome, that demonstrates how to correct this issue on your computer. If this procedure doesn't resolve your problem, please contact the Support Center so that a member of our team can explore other possible issues and solutions.

You can contact the Support Center either by email at supportcenter@uhcl.edu or by telephone at 281.283.2828. In either case, please provide the following information in order to expedite your request:

1. Your contact information
2. The Blackboard course and the location within that course at which you experienced the issue
3. The type of device you were using (e.g., desktop computer, laptop, tablet, etc.)
4. Your operating system (e.g., MacOS 10.10, Windows 10, Windows 8, etc.)
5. The web browser that you were using to access Blackboard (e.g., Firefox, Safari, Chrome, Edge, etc.)

Audio/Video Grading Feedback in Blackboard

One of the great new features that was added to UHCL's Blackboard system during the winter upgrade is the ability to provide up to five minutes of audio or video to each student as a form of grading feedback. Instructors who have been using this new feature in their classes have reported that students really appreciate this "personal touch" and getting see and hear their instructor as they comment on their work, offer words of encouragement, and describe steps they can take to improve their performance. Although Blackboard has some useful self-help information about this new feature on their support site, our team has also created a short (ca. 6 minute long) video demonstration of how one instructor uses the tool in her own class. If you have any questions about the recorded feedback feature and/or how to use it, please contact your designated instructional designer (ID) for assistance. You can also simply contact the Support Center and a help ticket will be created and assigned to your ID, who will then contact you to see how they can help.