Thursday, April 12, 2018

Update – Publisher Building Blocks (B2s) in Blackboard


UHCL’s Blackboard system includes integration with the following publisher-based contents:
  • Cengage iLrn
  • Cengage MindLinks
  • McGraw-Hill Connect and Create
  • Pearson MyLab & Mastering
  • Pearson REVEL
  • WileyPLUS
If you have any additional publisher-based Blackboard integrations that you would like us to consider adding to the university’s Blackboard system, please email that request to the Support Center so that it can be routed to our team and scheduled for evaluation. Please be aware that the procedure for integrating publisher-created tools into Blackboard is typically neither quick nor easy, despite what publisher representatives (salespeople) may tell you. Because each installation of Blackboard varies among institutions, our team must exercise due diligence in thoroughly testing each B2 in our non-production environments and we must work with the university’s Information Security Officer (ISO) to ensure that the publisher has met the UH System’s and our campus standard’s for student data security (grades, identifying information) and financial security (since most publisher B2s enable students to purchase access to publisher contents through the B2). Finally, and assuming that the B2 is approved for deployment, we have to schedule downtime for the production system in order to activate the B2 and perform system restarts. The entire process, from when a B2 is requested until it is implemented on production, can take 2-3 months, as we must incorporate the process into our priority workloads (resolving student/faculty issues, training, system maintenance, etc.) and we often experience delays getting the necessary security assurances from the publisher. It is not our intention to be obstructive; however, our team must be diligent in ensuring that these “add ons” don’t negatively impact the core functionality of our system. The publisher representatives are very quick to assure faculty that “there should be no problems” and that “other schools use it just fine.” As stated previously, installations of Blackboard vary significantly among institutions; just because other schools are able to successfully use a specific building block does not mean that we will be able to do so. Publisher B2s are not without issues and, at the end of the day, it isn’t the publishers who will be dealing with the fallout if UHCL’s Blackboard system fails.