Both of the proctoring services used at UHCL, ProctorU and Respondus LockDown Browser with Monitor, require some planning and familiarization by students in order to have a frustration-free virtual exam session. Faculty who administer tests with these services are encouraged to share the following resources with students 5-7 days before each exam:
- UHCL Webpage: Online ProctoringResources – Under the Student Information menu, our team has posted critical "getting started" information, video tours, and other resources for both Respondus and ProctorU. Students should review the information for the proctoring service you require well in advance of exam day.
- Respondus Technical Support Webpage - From this page, students can search the Knowledgebase for answers to common issues or they can use the Submit a Ticket link to submit questions to Respondus technical support.
- ProctorU Support - From this page, students can submit a help request. In addition, if students log into their ProctorU account, they can access ProctorU's live chat to discuss their questions and technical issues. Although UHCL's support staff does not have access to either vendor's system, these resources have enabled most students to quickly resolve their proctoring issues.
